Delivery Policy

Shipping & Delivery Policy

Last updated: 22 September 2026

DSONS AGATE currently delivers orders within the United Kingdom.

We normally use:

Our standard delivery charge is: £5

Any promotional free-delivery offer or alternative delivery charge will be displayed on the website or at checkout.

Our usual delivery timeframe is approximately:

3–4 working days

Delivery times are estimates and may vary depending on the courier, destination, seasonal demand and circumstances outside our reasonable control.

We aim to process orders as quickly as reasonably possible.

Orders containing personalised or custom-made products may require additional processing time where this is stated on the product page.

If there is a significant delay affecting your order, we will try to contact you using the contact information provided with your order.

Please make sure your delivery address is accurate and complete when placing your order.

We cannot guarantee delivery where an incorrect or incomplete address has been provided.

If your order has not arrived within the expected timeframe, please contact us at:

We may ask for your order number and other information needed to investigate the delivery.

If your parcel arrives damaged, please contact us as soon as reasonably possible.

Where appropriate, please provide photographs of the packaging and product so that we can investigate the issue.

Your statutory consumer rights are not affected by this policy.

DSONS AGATE
19 Heathfield Road
Handsworth
Birmingham
B19 1HA
United Kingdom

Email: DSONSAGATE@GMAIL.COM
Phone: 07442 004708