Privacy Policy
Privacy Policy
DSONS AGATE respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect personal information when you visit or purchase from our website.
1. Who We Are
[Devyang Patel] trading as DSONS AGATE
19 Heathfield Road
Handsworth
Birmingham
B19 1HA
United Kingdom
Email: DSONSAGATE@GMAIL.COM
Phone: 07442 004708
For the purposes of applicable UK data protection law, we are responsible for the personal information we collect and use in connection with our website and business.
2. Information We Collect
Depending on how you interact with our website, we may collect information such as:
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Your name
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Billing address
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Delivery address
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Email address
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Telephone number
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Order details
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Products purchased
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Payment and transaction information
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Customer service communications
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Personalisation details provided for custom orders
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Information you provide when contacting us
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Website usage information
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Device and browser information
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IP address
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Marketing preferences
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Cookie and similar tracking information
We do not normally receive or store your full payment card number when payment is processed through Shopify or its payment services.
3. How We Use Your Information
We may use your personal information to:
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Process and fulfil your orders
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Arrange delivery
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Process payments
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Communicate with you about your orders
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Respond to customer service enquiries
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Process returns and refunds
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Provide personalised products
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Improve our website and services
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Detect and prevent fraud or misuse
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Maintain business and accounting records
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Comply with legal and regulatory obligations
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Send marketing communications where permitted by law and where you have provided the necessary consent or another lawful basis applies
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Analyse website performance and customer interactions where permitted
4. Marketing Communications
We may send marketing emails and, where applicable, marketing text messages about our products, offers and services.
Where consent is required, we will ask for your consent before sending marketing communications.
You can unsubscribe from marketing emails by using the unsubscribe link included in the email.
You can also contact us at:
If you no longer wish to receive marketing communications, we will process your request as soon as reasonably practicable.
5. Shopify and Service Providers
Our online store is operated using Shopify.
We may use third-party service providers to help operate our business, including payment processing, delivery, analytics, marketing, website functionality, customer communications and security.
These providers may process personal information on our behalf or, depending on the service, may process information under their own privacy terms.
Examples may include Shopify and marketing or analytics services that we have enabled on our website.
6. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to operate, including functions such as shopping baskets, checkout and security.
Other cookies or tracking technologies may be used for purposes such as analytics, advertising or marketing.
Where required by law, we will request your consent before using non-essential cookies or similar technologies.
You can manage available cookie preferences through our cookie consent mechanism.
7. Sharing Your Information
We may share personal information where reasonably necessary with:
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Shopify and relevant Shopify services
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Payment service providers
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Royal Mail, DPD or other delivery providers
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Website and technology service providers
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Marketing and email service providers
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Analytics and advertising providers where applicable
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Professional advisers where necessary
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Law enforcement, regulators or government authorities where legally required
We do not sell your personal information as a business.
8. International Data Transfers
Some service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps required by applicable data protection law to protect that information.
9. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business records and complying with legal, accounting and tax obligations.
The exact retention period may depend on the type of information and the reason we need to retain it.
10. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights including:
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The right to request access to your personal information
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The right to request correction of inaccurate information
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The right to request deletion of information in certain circumstances
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The right to restrict certain processing
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The right to object to certain processing
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The right to request data portability where applicable
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The right to withdraw consent where processing is based on consent
You also have the right to object to direct marketing.
To exercise your rights, contact:
11. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.
You may also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
12. Children's Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly request or collect personal information from children for marketing purposes.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements or services.
The updated version will be published on this page with a revised “Last updated” date.
14. Contact Us
If you have questions about this Privacy Policy or how we use your information, contact:
DSONS AGATE
[Devyang Patel]
19 Heathfield Road
Handsworth
Birmingham
B19 1HA
United Kingdom
Email: DSONSAGATE@GMAIL.COM
Phone: 07442 004708